At MORESCO-1, we place great emphasis on providing our Member-Consumer-Owners (MCOs) with excellent service. Our goal is to ensure a seamless, transparent, and reliable customer experience across all aspects of your electric service. This set of customer service standards outlines our commitment to efficiency and responsiveness, covering a range of key servicesโfrom applying for new electric connections to addressing complaints and restoring power after faults.
1. PROCESSING OF ELECTRIC SERVICE CONNECTION APPLICATIONS
We offer a streamlined process for applying for electric service connections, whether for residential or big-load customers. Our dedicated team will ensure that applications are processed efficiently, providing clear guidance and timely updates along the way.
2. LOCATION INSPECTION AND TURN-ON SERVICES
For new connections and service turn-ons, MORESCO-1 conducts thorough location inspections to verify that all technical and safety standards are met, ensuring a safe and reliable connection.
3. RECONNECTION AND DISCONNECTION SERVICES
Our reconnection and disconnection processes are designed to be swift and hassle-free. Whether restoring service after a disconnection or performing a temporary disconnection at your request, we aim to minimize any disruption to your electricity supply.
4. FIXED SERVICE DROP AND CHECK SERVICE CONNECTION
We ensure proper installation and maintenance of your service drop to guarantee continuous service. Additionally, our team is available to check service connections when needed, ensuring optimal operation of your electrical system.
5. POWER RESTORATION AND FAULT RESPONSE
In the event of an outage or power quality issue, we prioritize power restoration and offer prompt evaluations to address faults or power quality complaints.
6. SPECIALIZED SERVICES AND RESPONSES
We provide specialized services, such as the installation of check meters, transfer of complete service assemblies, and checkups for streetlights. Our team is also ready to handle billing queries, meter complaints, and any other concerns you may have regarding your electric service.
7. POWER INTERRUPTION NOTIFICATIONS
MORESCO-1 is committed to transparency by informing customers about scheduled power interruptions within the appropriate timeframe, helping MCOs prepare and minimize the impact on their activities.
These customer service standards reflect MORESCO-1’s unwavering commitment to delivering quality service with professionalism and efficiency. We are constantly working to improve our processes and ensure that your electric service experience is smooth and reliable at all times.