Category: Advisories

Advisories/Posts

MORESCO-1 Customer Service Standards for Member-Consumer-Owners

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At MORESCO-1, we place great emphasis on providing our Member-Consumer-Owners (MCOs) with excellent service. Our goal is to ensure a seamless, transparent, and reliable customer experience across all aspects of your electric service. This set of customer service standards outlines our commitment to efficiency and responsiveness, covering a range of key services—from applying for new electric connections to addressing complaints and restoring power after faults.

1. PROCESSING OF ELECTRIC SERVICE CONNECTION APPLICATIONS

We offer a streamlined process for applying for electric service connections, whether for residential or big-load customers. Our dedicated team will ensure that applications are processed efficiently, providing clear guidance and timely updates along the way.

2. LOCATION INSPECTION AND TURN-ON SERVICES

For new connections and service turn-ons, MORESCO-1 conducts thorough location inspections to verify that all technical and safety standards are met, ensuring a safe and reliable connection.

3. RECONNECTION AND DISCONNECTION SERVICES

Our reconnection and disconnection processes are designed to be swift and hassle-free. Whether restoring service after a disconnection or performing a temporary disconnection at your request, we aim to minimize any disruption to your electricity supply.

4. FIXED SERVICE DROP AND CHECK SERVICE CONNECTION

We ensure proper installation and maintenance of your service drop to guarantee continuous service. Additionally, our team is available to check service connections when needed, ensuring optimal operation of your electrical system.

5. POWER RESTORATION AND FAULT RESPONSE

In the event of an outage or power quality issue, we prioritize power restoration and offer prompt evaluations to address faults or power quality complaints.

6. SPECIALIZED SERVICES AND RESPONSES

We provide specialized services, such as the installation of check meters, transfer of complete service assemblies, and checkups for streetlights. Our team is also ready to handle billing queries, meter complaints, and any other concerns you may have regarding your electric service.

7. POWER INTERRUPTION NOTIFICATIONS

MORESCO-1 is committed to transparency by informing customers about scheduled power interruptions within the appropriate timeframe, helping MCOs prepare and minimize the impact on their activities.

These customer service standards reflect MORESCO-1’s unwavering commitment to delivering quality service with professionalism and efficiency. We are constantly working to improve our processes and ensure that your electric service experience is smooth and reliable at all times.

Advisories/ElektriKOOPNews

October 2024 is 𝐍𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐂𝐨𝐨𝐩𝐞𝐫𝐚𝐭𝐢𝐯𝐞 𝐌𝐨𝐧𝐭𝐡

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MORESCO-1 proudly joins the 120 electric cooperatives across the country, alongside the National Electrification Administration (NEA) and the Philippine Rural Electric Cooperatives Association, Inc. (PHILRECA), in celebrating this year’s National Cooperative Month. The theme, “Cooperatives: Stronger Together Today for a Brighter Tomorrow,” highlights the collective strength and unity of cooperatives in empowering communities and shaping a sustainable future.

This annual observance, in accordance with Republic Act No. 11502, designates October as National Cooperative Month, a time to recognize and celebrate the invaluable role of cooperatives in driving socio-economic growth, promoting collaboration, and providing essential services to millions of Filipinos.

As we celebrate this month, we honor the dedication of all electric cooperatives that continue to power homes and industries, ensuring a brighter tomorrow for everyone. Let’s continue to work together, stronger than ever, to light up our nation’s path to progress.

Happy Cooperative Month to all our Electric Cooperatives!
Power On!

#CooperativeMonth
#StrongerTogether
#PHILRECA
#NEA
#MORESCO1
#PowerOn

Advisories/Residential Power Rates

POWER RATES – SEPT. 2024 [RESIDENTIAL] —–PHP 11.1372/KWH

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PAHIBALO PARA SA MGA PINALANGGA NATONG MGA MEMBER-CONSUMER-OWNERS (MCOs).

ADUNAY GAMAY NGA PAG-SAKA BALOR UG PHP 0.1126 /kWh SA ATONG “POWER RATES” alang sa atong mga RESIDENTIAL CONSUMERS para sa Billing Month sa SEPTYEMBRE 2024 – – – – PHP 11. 1372/KWH.

Bisan adunay pagkunhod o pag’ubos sa variable rates sa nga gisingil kanato sa atong mga Independent Power Producers (IPP), misaka gamay ang Generation Rate bali ug PHP 0.0637/kWh.

Gawas sa pag-ubos sa Generation Rate, ang Transmission Rates miubos usab ug PHP 0.0633 apil na ang System Loss Rates uban nga miubos ug PHP 0.0053 KwH.

Usa usab ka  hinungdan sa pagtaas sa rate mao ang pagkunhod sa among Energy Input, nga resulta sa pagbalhin sa usa sa atong dagkong karga (big loads) ngadto sa usa ka Retail Electricity Supplier (RES).

Gawas sa pagtaas sa Generation Rate, misaka usab ang Transmission Rate og PHP 0.1035/kWh, nga hinungdan mao ang pagtaas sa Ancillary Services Cost gikan sa NGCP alang sa pagbalik sa operasyon ug pag-isyu og billing sa Reserve Market. Bisan pa man sa pagtaas sa Generation ug Transmission Rate, mikunhod ang System Loss Rate og PHP 0.0159/kWh.


Kini nga mga kausaban sa rate mi-resulta sa Effective Rate nga PHP 11.1372/kWh alang sa mga Residential Customers.

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Sa kasamtangang bahin, kini ang taripa sa uban natong consumers:

LOW VOLTAGE CONSUMERS – Ang Low Voltage adunay kinatibuk’ang pag-saka –  PHP 0.1225 matag KwH nga adunay effective rate balor ug PHP 10.2196/kWh.

Ang LOW VOLTAGE CONSUMERS mao kadtong mga konektado sa kuryente nga gi-tap sa secondary lines sa MORESCO-1 o kadtong mga linya nga molabay human sa mga transformer. Ang mga linya sa low voltage nagdala og rango sa 240 hangtud 480 volts sa kuryente. Pipila sa mga ehemplo mao ang mga gamay nga komersyal, mga street light, ug uban pang mga pampublikong pasilidad.

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HIGH VOLTAGE CONSUMERS – Ang High Voltage adunay kinatibuk’ang pag-ubos balor ug PHP 0.0041/kWh  ug adunay effective rate balor ug PHP 9.1786/kWh. ug demand rate PhP 680.4672/ Kw (with VAT).

Ang HIGH VOLTAGE CONSUMERS mao kadtong mga gagamit nga ang ilang koneksyon sa kuryente gi-tap sa primary lines sa MORESCO-1 o kadtong mga linya nga molabay sa unahan sa transformer. Ang mga linya sa high voltage nagdala og 7.62 kilovolts (kV), 13.2 kV o 23 kV nga kuryente. Pipila sa mga ehemplo mao ang dagko nga komersyal, mga planta ug mga espesyal nga operasyon nga adunay industrial nga load.

PALIHUG AYAW NA PAGLANGAN SA PAGBAYAD SA INYONG BINULAN NGA BALAYRONON SA KURYENTE, KAY ATO NANG GISUGDAN ANG ‘ONE MONTH DISCONNECTION POLICY.”

DAGHAN SALAMAT SA INYONG MAKANUNAYON PAGSUPORTA.

(Impormasyon bahin sa Pagbaligya sa Enerhiya ug mga Rate sa Kuryente  : Jamie Daisylette Dapal , REE)