Posts – Page 17 – MORESCO-1

Cebu City, Philippines, October 16-17, 2024 — The 2024 Institutional Convergences Summit: Synergies for Service Excellence brought together top leaders and members of Institutional Services from across the nation at the Cebu Parklane International Hotel. This landmark event, spanning two days, provided an essential platform for key stakeholders to collaborate and discuss strategies aimed at enhancing the effectiveness, resilience, and sustainability of rural electrification in the Philippines.

Organized by the National Electrification Administration (NEA) and the Philippine Rural Electric Cooperatives Association (PHILRECA), the summit highlighted a significant convergence of four allied organizations—the Philippine Association of ISD Managers (PHILAIM), the Human Resource in Electric Cooperatives Association (HRECA), the Philippine Electric Cooperatives Association of Resilient Secretaries (PECAReS), and the Electric Cooperatives Consumer Welfare Officers’ Philippine Association (ECCOWPA). This unprecedented collaboration emphasized the collective responsibility to ensure that rural communities receive reliable, accessible, and sustainable electric services.

Centered around the theme, “Achieving the Goals of Rural Electrification: Recognizing the Role of Enhanced Member-Consumer Engagement in Powering Filipino Communities,” the summit underscored the crucial role of member-consumer-owners (MCOs) in achieving the broader goals of rural development and electrification. The theme highlighted the importance of engaging MCOs in meaningful ways, recognizing their role not only as beneficiaries but also as key stakeholders in the success of rural electrification initiatives.

The presence of National Officers from PHILAIM, HRECA, PECAReS, and ECCOWPA further elevated the event’s significance. These leaders reiterated their commitment to creating a more coordinated and innovative approach to addressing the challenges faced by the sector.

PHILAIM National President Edna S. Putian – Diango, JD mentioned that through various sessions and dialogues, the summit fostered the exchange of best practices and innovative solutions to drive service excellence, with a focus on increasing engagement with MCOs and enhancing the operational capacities of electric cooperatives across the country.

As the summit progresses, participants remain united in their mission to build stronger synergies and partnerships that will lead to the sustained empowerment of Filipino communities through improved electrification services and enhanced MCO engagement.

This event marks a critical step toward strengthening rural electrification, laying the groundwork for a future where every Filipino community is powered by sustainable, reliable, and inclusive energy solutions.

Advisories/Posts

MORESCO-1 Enhances Operational Efficiency with the Reintroduction of WEBM1: A Work Order Management and Field Monitoring Tool

October 3, 2024 admin

In its ongoing commitment to improve operational efficiency through technological integration, MORESCO-1 has reintroduced an enhanced version of its work order management and field monitoring tool—WEBM1.

WEBM1 is an application designed to streamline the workflow of MORESCO-1’s fieldworkers by allowing them to provide automatic feedback directly into the system from the field. This app empowers workers to report the status of work orders—whether they are completed or if there are specific issues encountered. A key feature of WEBM1 is its timestamp function, which logs the exact time a work order is executed or attempted, providing a more precise and accurate record of field activities.

The tool allows for online dispatching and real-time work order feedback, enabling managers to monitor field operations remotely, even when they are not in the office. This results in more efficient decision-making and faster response times, particularly in managing scheduled, unscheduled, and emergency power interruptions.

The real-time data fed into WEBM1 from the field is integrated with SCADA (Supervisory Control and Data Acquisition), streamlining communication between field crews and Customer Welfare Officers. This automation eliminates the need for frequent calls to field crews for updates, ensuring faster monitoring and response times.

Acting General Manager Jovel B. Ubay-ubay, along with Engineering Services Manager Engr. Collen B. Tarcelo and Corporate Planning Department Manager Joni Jane F. Cabantac, have expressed positive feedback about WEBM1’s impact on MORESCO-1’s operations.

Currently, retraining on WEBM1 is being conducted for personnel in Manticao, Laguindingan, Opol, and Talakag service areas, ensuring that all fieldworkers are equipped with the knowledge and skills to maximize the benefits of this innovative system.

Through the reintroduction of WEBM1, MORESCO-1 reaffirms its dedication to technological advancement and its mission of providing faster and more efficient services to its customers.

Advisories/Posts

MORESCO-1 Customer Service Standards for Member-Consumer-Owners

October 2, 2024 admin

At MORESCO-1, we place great emphasis on providing our Member-Consumer-Owners (MCOs) with excellent service. Our goal is to ensure a seamless, transparent, and reliable customer experience across all aspects of your electric service. This set of customer service standards outlines our commitment to efficiency and responsiveness, covering a range of key services—from applying for new electric connections to addressing complaints and restoring power after faults.

1. PROCESSING OF ELECTRIC SERVICE CONNECTION APPLICATIONS

We offer a streamlined process for applying for electric service connections, whether for residential or big-load customers. Our dedicated team will ensure that applications are processed efficiently, providing clear guidance and timely updates along the way.

2. LOCATION INSPECTION AND TURN-ON SERVICES

For new connections and service turn-ons, MORESCO-1 conducts thorough location inspections to verify that all technical and safety standards are met, ensuring a safe and reliable connection.

3. RECONNECTION AND DISCONNECTION SERVICES

Our reconnection and disconnection processes are designed to be swift and hassle-free. Whether restoring service after a disconnection or performing a temporary disconnection at your request, we aim to minimize any disruption to your electricity supply.

4. FIXED SERVICE DROP AND CHECK SERVICE CONNECTION

We ensure proper installation and maintenance of your service drop to guarantee continuous service. Additionally, our team is available to check service connections when needed, ensuring optimal operation of your electrical system.

5. POWER RESTORATION AND FAULT RESPONSE

In the event of an outage or power quality issue, we prioritize power restoration and offer prompt evaluations to address faults or power quality complaints.

6. SPECIALIZED SERVICES AND RESPONSES

We provide specialized services, such as the installation of check meters, transfer of complete service assemblies, and checkups for streetlights. Our team is also ready to handle billing queries, meter complaints, and any other concerns you may have regarding your electric service.

7. POWER INTERRUPTION NOTIFICATIONS

MORESCO-1 is committed to transparency by informing customers about scheduled power interruptions within the appropriate timeframe, helping MCOs prepare and minimize the impact on their activities.

These customer service standards reflect MORESCO-1’s unwavering commitment to delivering quality service with professionalism and efficiency. We are constantly working to improve our processes and ensure that your electric service experience is smooth and reliable at all times.

Category: Posts