At MORESCO-1, we are committed to providing excellent service to our Member-Consumer-Owners (MCOs). Our goal is to ensure a seamless, transparent, and reliable experience in all aspects of your electric service. Below are the key customer service standards we follow:
1. APPLICATION FOR ELECTRIC SERVICE CONNECTIONS
We ensure a streamlined application process for both residential and big-load customers, providing clear guidance and timely updates.
2. LOCATION INSPECTION AND TURN-ON SERVICES
MORESCO-1 conducts thorough inspections for new connections and turn-ons, ensuring all technical and safety standards are met for a reliable connection.
3. RECONNECTION AND DISCONNECTION SERVICES
Our reconnection and disconnection processes are quick and hassle-free, minimizing disruptions to your electric service.
4. FIXED SERVICE DROP AND SERVICE CONNECTION CHECK
We ensure proper installation and maintenance of service drops, and our team is available for connection checks to guarantee optimal operation.
5. POWER RESTORATION AND FAULT RESPONSE
In case of outages or power quality issues, we prioritize power restoration and address faults promptly.
6. SPECIALIZED SERVICES
We offer services like check meter installation, service assembly transfers, and streetlight checkups, while efficiently handling billing queries, meter complaints, and other concerns.
7. POWER INTERRUPTION NOTIFICATIONS
MORESCO-1 ensures transparency by informing customers in advance of scheduled power interruptions, allowing you to prepare accordingly.
These standards highlight MORESCO-1’s dedication to professionalism, efficiency, and constant improvement, ensuring a smooth and reliable service for all our MCOs.