Laguindingan, Misamis Oriental, November 14. 2025 — In a continued effort to strengthen frontline service and elevate consumer welfare standards within the electric cooperative sector, MORESCO-1 conducted a re-echo session of the recently launched “From Compliance to Compassion: Empowering Frontline Service” consultation and orientation program of the Philippine Rural Electric Cooperatives Association, Inc. (PHILRECA) and the Energy Regulatory Commission–Consumer Affairs Service (ERC-CAS).
The local re-echo activity was initiated by the MORESCO-1 Institutional Services Department (ISD) through Member-Customer Development Chief Rio M. Vallejo, OIC-ISD Manager Marebec O. Cagalawan, and MCIRO Ivy Grace S. Fabrigas. Participants included Consumer Welfare Officers and field personnel from the Talakag Service Area, Manticao Service Area, Laguindingan Service Area, and Opol Service Area.
This initiative ensures that MORESCO-1’s organic Consumer Welfare Officers (CWOs) receive the same perspectives, learnings, and advocacies shared during the national workshop—anchoring their roles not only on regulations but also on compassion and empathy in service delivery.
MORESCO-1’s Commitment to Compassionate Public Service
By re-echoing this national initiative, MORESCO-1 reinforces its mission to cultivate a culture of empathy, responsiveness, and integrity among its frontline personnel—ensuring that every consumer interaction reflects excellence, respect, and care.
The Institutional Services Department affirms its dedication to continuously capacitate its Consumer Welfare Officers across all service areas, embodying the spirit of “One Energy, One Community, One Purpose.”