COMMUNICATION DISPATCH SPECIALIST – PROJECT BASED
JOB OBJECTIVE
- Responsible for the implementation of proper delivery of Information to various internal and external stakeholders ensuring proper dispatch to concerned units, maintains logs, and monitors, and providing appropriate feedback and reports.
TASKS AND RESPONSIBILITIES
- Conducts timely, accurate, and responsive information dispatch in support of the Cooperative’s Operations pertaining to Load Dispatch, Coordinative Information During Power Interruptions, and data gathering for load forecasting.
- Conducts proper dispatch of consumer request and complaints to proper implementing units and provide responsive and timely recording and feedback mechanism using radio, telephone, and short messaging communication systems.
- Operates the Communications Systems (Radio, Telephone, and Short Messaging System) of the Cooperative
- Tests Communication Systems and reports defects in connectivity and applications for immediate repair and restoration
- Receives calls from Consumers and Internal Customers, maintains logs, and dispatch information to concerned units
- Attends to customer requests and complaints
- Provides Feedback to Customers and other stakeholders on requests and complaints
- Gathers data required for load forecasting
- Summarizes data from customer requests and complaints
- Prepares Job Orders and dispatch to the Line Crews
- Broadcasts Short Messaging Systems
- Coordinates with Line Crew during Power Interruption works and ensures proper protocol on communication during operations
- Checks and evaluates billings of TELCO’s and internet service providers and process timely request for payments.
QUALIFICATIONS
- Graduate in Communication-related courses
- Must have at least 1 year related experience preferably in Customer Care
- Adept in the latest Communication Systems Operations
- Resident within the franchise area
COMPETENCY REQUIREMENTS
- With High Customer Service Skills
- Computer Literate
- With Excellent Communication Skills
- Shares the vision and mission of the cooperative, and demonstrates behavior consistent with the cooperatives core values.
For interested applicants:
Please send your application letter, Resume, and Transcript of Records to
THE HR Manager, Moresco-1 Headquarters, Laguindingan, Misamis Oriental or email thru
Only qualified applicants will be shortlisted.
Deadline of submission on December 1, 2023
JOVEL B. UBAY-UBAY, PEE
General Manager