Arun klaro sa atong mga member-consumer-owners (MCOs) ang breakdown sa atong balayranan sa generation matag bulan karung tuiga ug sa umaabot, ania ang binulan nga “Breakdown of Generation Rates” o ang atong balayrunon sa kuryente ngadto sa mga independent power producers (IPP) o generation (suppliers) nga atong gi-angkatan sa kuryente niadtong bulan sa SEPTEMBER 2024.
Gimando sa Energy Regulatory Commission (ERC) ang tanan distribution utility sa tibuok nasud sa istrikto nga pag-paskin sa binulan nga generation rates breakdown sa tanang planta diin nag-angkat kini sa enerhiya | kuryente.
Kini arun makita sa tanan konsumidor sa kuryente asa gayud ang dako ug pahat sa charges sa sa tanan players sa paghimo, pakutay ug pag-apud’apud sa gahum dagitab.
Ang MORESCO-1 adunay takus sa pagpili sa kung kang kinsa nga IPP mukuha ug kuryente alang sa iyang distribution feeds arun maka-minimize sa monthly power rates niini.
In its ongoing commitment to improve operational efficiency through technological integration, MORESCO-1 has reintroduced an enhanced version of its work order management and field monitoring tool—WEBM1.
WEBM1 is an application designed to streamline the workflow of MORESCO-1’s fieldworkers by allowing them to provide automatic feedback directly into the system from the field. This app empowers workers to report the status of work orders—whether they are completed or if there are specific issues encountered. A key feature of WEBM1 is its timestamp function, which logs the exact time a work order is executed or attempted, providing a more precise and accurate record of field activities.
The tool allows for online dispatching and real-time work order feedback, enabling managers to monitor field operations remotely, even when they are not in the office. This results in more efficient decision-making and faster response times, particularly in managing scheduled, unscheduled, and emergency power interruptions.
The real-time data fed into WEBM1 from the field is integrated with SCADA (Supervisory Control and Data Acquisition), streamlining communication between field crews and Customer Welfare Officers. This automation eliminates the need for frequent calls to field crews for updates, ensuring faster monitoring and response times.
Acting General Manager Jovel B. Ubay-ubay, along with Engineering Services Manager Engr. Collen B. Tarcelo and Corporate Planning Department Manager Joni Jane F. Cabantac, have expressed positive feedback about WEBM1’s impact on MORESCO-1’s operations.
Currently, retraining on WEBM1 is being conducted for personnel in Manticao, Laguindingan, Opol, and Talakag service areas, ensuring that all fieldworkers are equipped with the knowledge and skills to maximize the benefits of this innovative system.
Through the reintroduction of WEBM1, MORESCO-1 reaffirms its dedication to technological advancement and its mission of providing faster and more efficient services to its customers.
At MORESCO-1, we place great emphasis on providing our Member-Consumer-Owners (MCOs) with excellent service. Our goal is to ensure a seamless, transparent, and reliable customer experience across all aspects of your electric service. This set of customer service standards outlines our commitment to efficiency and responsiveness, covering a range of key services—from applying for new electric connections to addressing complaints and restoring power after faults.
1. PROCESSING OF ELECTRIC SERVICE CONNECTION APPLICATIONS
We offer a streamlined process for applying for electric service connections, whether for residential or big-load customers. Our dedicated team will ensure that applications are processed efficiently, providing clear guidance and timely updates along the way.
2. LOCATION INSPECTION AND TURN-ON SERVICES
For new connections and service turn-ons, MORESCO-1 conducts thorough location inspections to verify that all technical and safety standards are met, ensuring a safe and reliable connection.
3. RECONNECTION AND DISCONNECTION SERVICES
Our reconnection and disconnection processes are designed to be swift and hassle-free. Whether restoring service after a disconnection or performing a temporary disconnection at your request, we aim to minimize any disruption to your electricity supply.
4. FIXED SERVICE DROP AND CHECK SERVICE CONNECTION
We ensure proper installation and maintenance of your service drop to guarantee continuous service. Additionally, our team is available to check service connections when needed, ensuring optimal operation of your electrical system.
5. POWER RESTORATION AND FAULT RESPONSE
In the event of an outage or power quality issue, we prioritize power restoration and offer prompt evaluations to address faults or power quality complaints.
6. SPECIALIZED SERVICES AND RESPONSES
We provide specialized services, such as the installation of check meters, transfer of complete service assemblies, and checkups for streetlights. Our team is also ready to handle billing queries, meter complaints, and any other concerns you may have regarding your electric service.
7. POWER INTERRUPTION NOTIFICATIONS
MORESCO-1 is committed to transparency by informing customers about scheduled power interruptions within the appropriate timeframe, helping MCOs prepare and minimize the impact on their activities.
These customer service standards reflect MORESCO-1’s unwavering commitment to delivering quality service with professionalism and efficiency. We are constantly working to improve our processes and ensure that your electric service experience is smooth and reliable at all times.
